General Terms and Conditions holiday rentals


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Our website contains vacation accommodation carefully selected by us as well as accommodation advertised directly by private owners or other agencies.

If you choose to book directly from the owner or other agencies

The advertiser is solely responsible for the descriptions and photos of their property and the quality of service and accommodation offered to the customer. ARTeUTILe Ltd accepts in good faith the descriptions and photos of accommodation offered by private owners and is in no way liable or responsible for any possible dispute or misunderstanding that may arise between the owner or other agencies and the customer.

If you choose to book one of our selected properties.

Booking is very easy and fast: please fill in and submit the reservation form that you find in each web page of individual villas and apartments. We will contact you as soon as we can with the final confirmation.

Once the booking has been confirmed (normally within a few hours) a deposit is required within 1 day (30% of the total cost) and the balance will be payable at least 30 days before arrival. For properties in Tuscany the balance is required at least 61 days before arrival.

For bookings 30 days or less before arrival, (61 days for Tuscany) full payment will be required immediately.

On receiving the total balance we will send you the travel document with the address of the accommodation and the telephone number of your contact person in the area.

Clients from the United Kingdom can pay in British pounds subject varying exchange rates.

When there are extra costs this will be shown on the web pages of individual villas and apartments.

All the prices are inclusive of taxes

Cancellations on the part of the client shall incur the following penalties (based on the full amount)

1) 30% up to 30 days before the start date (up to 61 days for Tuscany)

2) 80% from 30 to 7 days before the start date (from 61 to 7 days for Tuscany)

3) 100% 7 days or less before the start date

Disclaimer: ARTeUTILe acts solely in the capacity as an agent on behalf of private home owners and suppliers in arranging the renting of their properties.
As an agent, ARTeUTILe shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers which result in any loss, damage, delay or injury to you or your travel companions or group members

We and the owner reserve the right, that in the case of cancellations or modifications because of unforeseen circumstances preventing the normal rental of the accomodation, to offer the client an alternative but similar accommodation and in the case that it will not be possible to change accommodation, all payments made by the client shall be fully reimbursed, excluding any other damages incurred, whether material or moral, to the client.

The descriptions on our website are true and made in good faith. We do not accept any responsibility for possible mistakes or changes made by the owner without our knowledge. We do not accept responsibility for the breakdown of water, gas, telephone, electricity, swimming pool filtration systems. In addition, ARTeUTILe and its suppliers shall not be responsible for any injuries, damages, or losses caused to any traveller in connection with terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside ARTeUTILe's control.

The Traveller is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them.

Travel: All travel expenses, none excluded, of persons and luggage to and from the accommodation is payable by the client. ARTeUTILe does not accept any responsibility for inconveniences caused by travel and only arranges the accommodation rental, not any travel.

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